Frequently asked questions
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Who/What is OTARO?
OTARO is a Minnesota based electric mobility company offering electric bikes, dirt bikes, scooters, conversion kits/services, accessories, parts, and rider-focused products designed for performance, reliability, and everyday use.
What makes OTARO different?
OTARO combines performance-focused products with U.S.-based support, a 2-year warranty, and a growing community of riders. We're committed to making electric mobility more accessible, reliable, and enjoyable.
Do your products come with a warranty?
Yes. OTARO products are backed by a 2-year limited warranty with service based in St. Paul, Minnesota. We're here to give riders added confidence and peace of mind.
Do you offer U.S.-based support?
Absolutely. Our team is based in the United States and is available to assist with product questions, troubleshooting, parts, and warranty support.
How far can I ride on a single charge?
Range varies by product, rider weight, terrain, weather conditions, and riding style. Visit individual product pages for detailed range estimates.
How long does charging take?
Most of our vehicles average a 2-3 hour charge time. OTARO products can be charged using a standard household outlet, with charging times varying by battery size and charger type.
Do you sell replacement batteries and parts?
Yes. We offer replacement batteries, chargers, parts, and accessories to help keep your ride performing at its best.
Can I test ride an OTARO product?
OTARO offers at home test rides and open demo days at select events. You can find more on our Test Ride page and Events Schedule.
